Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming environment. This typically includes details you provide during registration, such as your full name, date of birth, email address, residential address, and telephone number. When you make deposits or withdrawals, we also process payment information and, where required by law, identification documents to verify your identity.

In addition to information you give us directly, our systems automatically collect certain technical data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We use this data to improve site functionality, prevent fraud, and understand how our platform is used.

How We Use Your Information

Your personal data is used only for legitimate purposes connected with the operation of Twinky Win Casino. These purposes include creating and managing your account, processing deposits and withdrawals, providing customer support, and ensuring we meet our legal and regulatory obligations, particularly those related to responsible gambling, anti-money laundering, and identity verification.

We may also use your information to communicate important account updates, send responsible gaming messages, and, where you have given clear consent, provide personalised offers and promotions that may interest you. You can change your marketing preferences at any time by contacting our support team or adjusting settings in your account.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in delivering our services. These include payment processors, identity verification agencies, customer support platforms, and licensed game providers. All such partners are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose information where required by law, for example to regulatory authorities, law enforcement agencies, or authorised bodies when we have a legal duty to do so. This is particularly relevant for compliance with gambling regulations and fraud prevention.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic, and maintain security. Some cookies are essential for the platform to function correctly, while others help us understand user behaviour and improve our services.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use some features of the site. Our use of cookies is limited to what is necessary for the effective and secure operation of the casino.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration. These measures include encryption of sensitive data, secure servers, regular security assessments, and strict access controls for staff who need to handle personal information.

While we strive to maintain the highest standards of security, no system can guarantee complete protection. We encourage you to use strong, unique passwords and to keep your login details confidential.

Your Rights

You have several rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, and, in certain circumstances, to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent you have previously given.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable data protection laws. In some cases we may need to verify your identity before proceeding.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Different types of data may be kept for different periods. For example, account and transaction records are typically retained for several years after account closure to comply with gambling and anti-money laundering regulations.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website, and we will notify you of any material changes through your account or by email where appropriate. Continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions or concerns about how we handle your personal data, please do not hesitate to contact our support team, who will be happy to assist you.